To our valued and supportive clients and customers,
We are all going through challenging times and we hope that you, your furry babies, your family and your friends are safe and in good health.
In our continuous efforts to keep the clinic as safe and secure as possible for all during this uncertain period, and to ensure your safety and your pet’s, we would like to ask your active support and assistance in helping us provide healthcare to your furry babies. We will remain open during this time and provide medical care to your beloved pets. We will also not be reducing our hours of operation as we value the importance of proper assessment and evaluation time for your pet’s health. We will ensure appropriate time allowances are provided between each appointment and, as a result, we are asking for your cooperation if we can’t provide the exact time/ day you requested for an appointment. Please be advised that we will ask you health related questions prior to welcoming your pet at the clinic and ask your cooperation in helping us retrieve the most accurate information. Please let us know if you came back from a travel less than 14 days ago or if you have been in contact with anybody who has been tested positive to the COVID-19 virus.
We have surprisingly noticed an increased demand of medical/ food purchase in the last two weeks. Given the high importance of implementing a strict social distancing protocol, we will be processing all of our client communication through the phone and emails and apologize in advance if you happen to have to wait a longer than usual time to communicate with us. We also ask that you place your food/ medication order at least 72 hours prior to the day you need it for your pet to ensure delivery and processing time for our suppliers. We are counting on your contribution to help us put new standards in place to ensure everyone’s safety during this uncertain and difficult time.
Below you will find our full updated protocol in place at the clinic. Given the unpredictability of the situation, please be advised that this protocol may be revised. We will communicate any changes to you as soon as they happen:
Food/ medication orders and pick-up:
1- Please call us ahead of time and at least 72 hours prior to the day it is needed, to place your order. We will call you to let you know that it is ready for pick-up, as usual. Please call us prior to arriving at the clinic for pick-up so we can prepare your order and give it to you at the front door as we only let patients in. Payment can be made by phone or e-transfer to firstname.lastname@example.org prior to your pick-up. Thank you for your cooperation.
2- We are not accepting walk-ins for food/ medication purchases and/or pick up. Please kindly call us to ensure we have what you need. Please call us prior to arriving at the clinic for pick-up so we can prepare your order and give it to you at the front door as we only let patients in. Payment can be made by phone or e-transfer to email@example.com prior to your pick-up. Thank you for your cooperation.
Walk-ins and emergencies:
1- Please give us a call or email us prior to walking-in to the clinic as we are restricting the traffic inside the clinic and only pets are allowed to enter, unless under end of life and extremely urgent circumstances. Please be advised that couple same-day appointments are reserved for emergencies and immediate care. The receptionists will do their best to give you an appointment for any vaccination, yearly physical examination and seasonal health checks and other veterinary care you may need for your pet at a time of your convenience.
2- Before your arrival at the clinic for your appointment, please give us a call so we can get ready to come meet your pet at the front door and let her/ him in.
3- Please bring your cellphone with you and let us know of its number so the doctor can call you during the examination and communicate the findings with you etc over the phone and in real time.
4- Please bring a credit card/ debit card with you so you can proceed with payment over the phone with the receptionist, at the end of the appointment. The receptionists will call you and bring your pet along with any prescription you agreed on at the front door once the appointment and all related tests are finished. Consequently, please make sure you are properly parked and ready to come-by when notify by the receptionists. We have free parking along Kingston road and there is a Green P lot behind the condominium building we are located in.
Check-up and Follow-up appointments:
1- Please give us a call or email us prior to walking-in to the clinic as we are restricting the traffic inside the clinic to pets and staff only, unless under end of life and extremely urgent circumstances.
2- Please be advised that couple same-day appointments are reserved for emergencies and immediate care. The receptionists will give you an appointment for any vaccination, yearly physical examination and seasonal health checks and other veterinary care you may need for your pet within a reasonable time when possible.
3- Prior to arriving to the clinic, please give us a call so we can get ready to welcome your pet at the front door of the clinic. Parking is available along the clinic’s side of Kingston road and on the Green P Parking lot behind the clinic’s building.
4- Please bring your cellphone with you and let us know of its number so the doctor can call you during the examination and communicate the findings with you and answer any questions over the phone in real time.
5- Please bring a credit card/ debit card with you so you can proceed with payment over the phone with the receptionist or pay with our wireless terminal at the door, at the end of your appointment. The receptionists will bring your pet along with any prescription you agreed on at the front door.
Surgery drop-offs/ pick-up:
1- To reduce in clinic traffic and manipulation, consents and discharge forms will be taken over the phone and sent for signature by email upon scheduling. We ask your cooperation in helping us exercise all required paperwork with the help of technology. Consequently, please help us ensure that we have a correct email and phone number to reach you at anytime during the day while you pet is undergoing the surgery procedure.
2- Please give us a call prior to your arrival to bring your pet at the front door, so we can prepare to welcome her/ him and remind you of the protocol.
3- Please bring your pet at the front door as usual between 9:00 AM to 9:15 AM at the clinic’s front door. We can also come and pick her/ him up at your car’s.
4- We will give you a call once the surgery is terminated to update you on how it went. Please make sure to be available to receive our call between 12:00PM to 4:00PM.
5- Once your pet is ready to go home, please give us a call prior to your arrival so we can prepare your pet and bring her/ him at the front door for you. We appreciate if you could please cooperate with the receptionists to proceed with over the phone/ e-transfer payments prior to arriving at the front door. The receptionists will walk you over the bill and let you know of the aftercare. They will also send you all paperwork and your invoice to your email.
1- Under extreme urgent medical care and end of life circumstances only, we will allow parents inside the clinic. We ask your cooperation to reduce the number of visitors to one parent only and appreciate your understanding in this difficult time. Parents should wear the provided mask or their own if they have one and also sanitize their hands prior to wearing provided gloves. Parents will be directly prompted to the exam room while the receptionist processes with the pet’s weight.
2- Please exercise extra care in maintaining a security distance between yourself and the staff of at least 1 meter (3 feet).
3- Please bring a credit card/ debit card with you so you can proceed with payment over the phone with the receptionist, at the end of the appointment. We also take e-transfers. We are not processing cheques and cash at this time.
Thank you for all your continuous support and trust in our team at Beaches Fallingbrook Veterinary Clinic. We may need more than usual time to answer the phone and respond emails but we will do our best to help you out during this challenging time. Your pets’ health is our priority and we will be here for you and your pet to keep them happy and healthy. Please don’t hesitate to call us or email us should you need any assistance, We are here for you.
Wishing you and your furry babies to be safe during this time,
Your team at Beaches-Fallingbrook Veterinary Clinic