Our Clinic’s Response to COVID-19

An important message about the COVID-19 protocols at your veterinary clinic:

To our valued and supportive clients and customers, 
We hope that you, your furry babies, your family and your friends are safe and in good health. 
In our continuous efforts to keep the clinic as safe and secure as possible for all and to ensure your safety and your pet’s, we would like to ask your active support and assistance in helping us provide healthcare to your furry babies. Please let us know if you came back from a travel less than 14 days ago or if you have been in contact with anybody who has been tested positive to the COVID-19 virus.
Below you will find our full updated protocol in place at the clinic. Given the unpredictability of the situation, please be advised that this protocol may be revised. We will communicate any changes to you as soon as they happen: 
Food/ medication orders and pick-up: 
Please call us ahead of time to place your order. We will call you to let you know that it is ready for pick-up, as usual. Thank you for your cooperation. 
We are not accepting walk-ins for food/ medication purchases and/or pick up. Please kindly call us ahead of time to ensure we have what you need. Thank you for your cooperation. 
 
Appointments:
We are not accepting walk-in appointments at this time. We try to have same day appointments available for emergencies and immediate care. Please give us a call to book an appointment. We are happy to try to book appointments for routine care at a time that works for you. Please give us a call or email to book.
 
We are excited to begin welcoming you back into the clinic! We are limiting the number of people inside the clinic to allow for safe social distancing at this time. Based on the capacity of the clinic at the time, we may ask you to come into the clinic or we may ask you to wait outside. We encourage everyone who enters the clinic to wear a face mask. We are happy to provide masks as needed. Thank you for your understanding and cooperation! 
 
Surgery drop-offs/ pick-up:
To reduce in clinic traffic, consent forms and discharge forms will be sent by email upon scheduling. We ask your cooperation in helping us exercise all required paperwork with the help of technology. Consequently, please help us ensure that we have a correct email and phone number to reach you at anytime during the day while you pet is undergoing the surgery procedure. 
Please bring your pet at the front door between 9:00 AM to 9:15 AM at the clinic’s front door.  
We will give you a call once the surgery is finished to update you on how it went. Please make sure to be available to receive our call between 12:00PM to 4:00PM.
Once your pet is ready to go home, the receptionists will walk you over the bill and let you know of the aftercare.
 
In-clinic allowance: 
We are limiting the number of people in the clinic. We ask your cooperation to reduce the number of visitors as much as possible and appreciate your understanding. We recommend that parents wear masks and also sanitize their hands. 
Please exercise extra care in maintaining a social distance as much as possible.
Thank you for all your continuous support and trust in our team at Beaches-Fallingbrook Veterinary Clinic. Your pets’ health is our priority and we will be here for you and your pet to keep them happy and healthy. Please don’t hesitate to call us or email us should you need any assistance, We are here for you.
 

Your Pet’s Health Starts Here

Flexible appointments and urgent care.

 

(416) 792-7421

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